 EU protects the rights of consumers
Protection of consumer rights and promotion of prosperity is one of the principal values of the EU. To better implement these principles and help consumers feel as confident making purchases in member countries as they do at home, special European consumer protection centres have been created. One of the goals of these centres is to make consumers aware of the fact that their consumer rights are equally protected no matter in which Member State they make their purchases. Based on EU rights, minimum requirements have been enforced into the legislation of all Member States.
The centres located in member countries make up the European Consumer Centres Network (ECC-Net). Co operation and information exchange between the centres contributes to better consumer protection and to a faster solution for problems. The European Commission coordinates the work of the network, thereby promoting opportunities for consumers to actively take advantages of the Internal Market.
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