ECC-Net Annual Report 2012, launched today, reveals - European Consumer Centres across the EU handled more than 72,000 enquiries from consumers during 2012. More than half of these contacts related to 32,000 complaints about a purchase made in another EU country, Norway and Iceland.
Around 60% of complaints concerned e-commerce. About one third of all complaints related to the transport sector, of which 22% were linked to the air transport. More than half of complex complaints were resolved amicably or passed on to other organisations. The annual report also gives key details on ECC-Net activities in 2012 and success stories per countries where the network operates.