Alternative Dispute Resolution (ADR) or out-of-court mechanisms have been developed to help citizens who have a consumer dispute but who have been unable to reach an agreement directly with the trader. 
 

ADR mechanisms

Alternative Dispute Resolution (ADR) or out-of-court mechanisms have been developed to help citizens who have a consumer dispute but who have been unable to reach an agreement directly with the trader.

ADR schemes usually use a third party such as an arbitrator, mediator or ombudsman to help to reach a solution.

The advantage of ADR compared to going to court:

  • more flexibility
  • can better meet the needs of both
  • cheaper
  • quicker
  • more informal

In Estonia there are following out-of-court schemes for consumer contracts:

Consumer Disputes Committee
Tarbijavaidluste komisjon
Rahukohtu 2, 10130 Tallinn
Tel.: +372 6201 700
Fax: +372 6201 701
E-mail: avaldus at komisjon dot ee    
Web: http://www.komisjon.ee

The MTPL Insurance Dispute Committee
Liikluskindlustuse vaidluskomisjon
Mustamäe tee 46, 10621 Tallinn
Tel: +372 6671 800
Fax: +372 6671 801
E-mail: lkf at lkf dot ee  
Web: http://www.lkf.ee  

The Insurance Mediator (IM)
Kindlustuse lepitusorgan
Mustamäe tee 46, 10621 Tallinn
Tel: +372 6671 800
Fax: +372 6671 801
E-mail: lepitus at eksl dot ee  
Web: http://www.eksl.ee