Practical consumer problems such as product or service quality, late delivery of a product from abroad or unfair terms in a contract are among the issues handled daily by European Consumer Centres in 29 countries. A full set of statistics showing what ECC-Net is delivering for EU consumers is published every year in ECC-Net annual reports.
There are large differences between countries in terms of case load, reflecting the differences in the number of consumers shopping in other EU countries as well as the number of traders established in each country.
The number of cases handled by the ECC-Net remained consistently high: in 2011, ECCs handled over 70.000 contacts with consumers who experienced a cross-border problem. In total, the ECC-Net has helped consumers in about 416.000 cases since its creation in 2005.
The statistics below are aggregate figures for all 29 countries where the Centres operate: