Welcome! European Consumer Centres' Network Consumer protection in Estonia Consumers' rights in Estonia Alternative Dispute Resolution How to complain? Legislation Request for information / Submit a complaint Contact details Privacy Statement Press releases The pan-European research demonstrates the increased number of complaints related to the air passenger rights Joint project of ECC-Net demonstrates that the consumer rights continue to be breached in e-trading On the 7th of July the rights of travellers are paid a special attention to in the airports of Europe ECC-Network annual report now published: 71,000 EU shoppers received help in 2010! The European Consumer Centre of Estonia will participate in the tourism fair Tourest 2011 Archive News Hotels and motels in Estonia will soon get stars according to the international system Since 1st of January 1011 the official currency in Estonia is euro Before making the choice of the ski holidays, read the ECC Net report on “Ski Resorts in Europe 2010/2011”! The fifth e-commerce report “The European Online Marketplace: Consumer Complaints 2008-2009” is now available As from 6th of September 2010 the European Consumer Centre of Estonia is operating at the new address! Comparison of minimum criteria for 3-star hotels is now available European Consumer Centre of Estonia celebrates with others the Europe Day on 8th of May in Tallinn! Archive

News

2005 2006 2007 2008 2010 2011

03.03.2011	Hotels and motels in Estonia will soon get stars according to the international system
01.01.2011	Since 1st of January 1011 the official currency in Estonia is euro
09.12.2010	Before making the choice of the ski holidays, read the ECC Net report on “Ski Resorts in Europe 2010/2011”!
11.10.2010	The fifth e-commerce report “The European Online Marketplace: Consumer Complaints 2008-2009” is now available
03.09.2010	As from 6th of September 2010 the European Consumer Centre of Estonia is operating at the new address!
30.06.2010	Comparison of minimum criteria for 3-star hotels is now available
07.05.2010	European Consumer Centre of Estonia celebrates with others the Europe Day on 8th of May in Tallinn!
15.05.2008	Consumers: EU-UEFA launch helpline for fans travelling to EURO 2008
01.04.2008	How to check the reliability of an online trader?
01.04.2008	Were you ripped off on the Internet?
04.12.2007	Online chat with Commissioner Kuneva!
05.01.2007	The report "Air Passenger Rights: Consumer Complaints 2005"
31.10.2006	Aviation security: the EU acts against new threats from liquid explosives
12.10.2006	A fourth of Estonians made cross-border purchases in last 12 months!
08.05.2006	Consumer Satisfaction Survey
08.05.2006	Celebrating Europe Day!
16.03.2006	March 15th is celebrated as an international Consumer Rights Day!
17.06.2005	Tourism in Europe: the responsibility of French hotels

Campaigns of ECC Estonia Were you ripped off on the Internet?

Joint projects of the ECC-Net Air Passenger Rights Report 2011 Online cross-border mystery shopping Comparison of minimum criteria for 3-star hotels in the EU Ski Resorts in Europe 2010-2011 The European Online Marketplace: Consumer Complaints 2008 - 2009 The European Online Marketplace: Consumer Complaints 2007 Air Passenger Rights: Consumer Complaints 2006 Air Passenger Rights: Consumer Complaints 2005 The European Online Marketplace: Consumer Complaints 2005 Money changing in EU Member States outside the euro area

Poll In your opinion, what obstacles do you face in case of cross border shopping? Language barrier Not enough information about the local consumer rights Prices are too high Bad previous experiences I cannot see any obstacles

Useful links European Union European Parliament The Council of the EU EU - Consumers econsumer.com FIN-NET Estonian Ministry of Foreign Affairs Euro Info Centre European Youth Portal Europe Direct EURES Europass