Welcome! European Consumer Centres' Network Consumer protection in Estonia Consumers' rights in Estonia Alternative Dispute Resolution How to complain? Legislation Request for information / Submit a complaint Contact details Privacy Statement Press releases The pan-European research demonstrates the increased number of complaints related to the air passenger rights Joint project of ECC-Net demonstrates that the consumer rights continue to be breached in e-trading On the 7th of July the rights of travellers are paid a special attention to in the airports of Europe ECC-Network annual report now published: 71,000 EU shoppers received help in 2010! The European Consumer Centre of Estonia will participate in the tourism fair Tourest 2011 Archive News Hotels and motels in Estonia will soon get stars according to the international system Since 1st of January 1011 the official currency in Estonia is euro Before making the choice of the ski holidays, read the ECC Net report on “Ski Resorts in Europe 2010/2011”! The fifth e-commerce report “The European Online Marketplace: Consumer Complaints 2008-2009” is now available As from 6th of September 2010 the European Consumer Centre of Estonia is operating at the new address! Comparison of minimum criteria for 3-star hotels is now available European Consumer Centre of Estonia celebrates with others the Europe Day on 8th of May in Tallinn! Archive

Press releases

2005 2006 2007 2008 2010 2011

09.11.2011	The pan-European research demonstrates the increased number of complaints related to the air passenger rights
07.10.2011	Joint project of ECC-Net demonstrates that the consumer rights continue to be breached in e-trading
06.07.2011	On the 7th of July the rights of travellers are paid a special attention to in the airports of Europe
06.06.2011	ECC-Network annual report now published: 71,000 EU shoppers received help in 2010!
18.02.2011	The European Consumer Centre of Estonia will participate in the tourism fair Tourest 2011
02.03.2010	The European Consumer Centre participates in the tourism fair
19.09.2008	Information Campaign Shopped Yourself Naked on the Internet? Starts Today
11.12.2007	Air passengers face violations of their rights on a daily basis
19.03.2007	15th March is European Consumer Day!
28.07.2006	For the attention of individuals who have made purchases from Nomatica Internet shop!
28.07.2006	Serious problems encountered in E-Commerce
06.06.2005	The European Consumer Centre advises to travel as well-informed consumers
22.04.2005	The opening of the ECC of Estonia will be held on the 26th of April

Campaigns of ECC Estonia Were you ripped off on the Internet?

Joint projects of the ECC-Net Air Passenger Rights Report 2011 Online cross-border mystery shopping Comparison of minimum criteria for 3-star hotels in the EU Ski Resorts in Europe 2010-2011 The European Online Marketplace: Consumer Complaints 2008 - 2009 The European Online Marketplace: Consumer Complaints 2007 Air Passenger Rights: Consumer Complaints 2006 Air Passenger Rights: Consumer Complaints 2005 The European Online Marketplace: Consumer Complaints 2005 Money changing in EU Member States outside the euro area

Poll In your opinion, what obstacles do you face in case of cross border shopping? Language barrier Not enough information about the local consumer rights Prices are too high Bad previous experiences I cannot see any obstacles

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