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The fifth e-commerce report “The European Online Marketplace: Consumer Complaints 2008-2009” is now available

On 11th of October 2010 the ECC-Network launches the fifth e-commerce report - The European Online Marketplace: Consumer Complaints 2008-2009. The report is a summary and analysis of complaints reported by consumers to the European Consumer Centres’ Network (ECC-NET). This is the fifth e-commerce report published by ECC-NET.

The report focuses on the e-commerce related consumer complaints reported to all 29 centres during 2008 and 2009. The scope of this report is limited to cross-border online transactions involving the sale of consumer goodis and services. The main objective of this report is to highlight those problems faced by consumers that exemplify the difficulties encountered by virtue of the fact that the goods or services are purchased online.

Please find the report of the study via the following link.

Campaigns of ECC Estonia Were you ripped off on the Internet?

Joint projects of the ECC-Net Air Passenger Rights Report 2011 Online cross-border mystery shopping Comparison of minimum criteria for 3-star hotels in the EU Ski Resorts in Europe 2010-2011 The European Online Marketplace: Consumer Complaints 2008 - 2009 The European Online Marketplace: Consumer Complaints 2007 Air Passenger Rights: Consumer Complaints 2006 Air Passenger Rights: Consumer Complaints 2005 The European Online Marketplace: Consumer Complaints 2005 Money changing in EU Member States outside the euro area

Poll In your opinion, what obstacles do you face in case of cross border shopping? Language barrier Not enough information about the local consumer rights Prices are too high Bad previous experiences I cannot see any obstacles

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