What to do in case the purchased product or a service does not meet the conditions of the contract?

An agreement between the buyer and the trader is always a result of purchasing a product or a service. Even though conditions of the contract must always be negotiated before making a purchase, one has to keep in mind that some conditions of the contract are still a direct result of different legislations. A contract, which is made considering both mentioned conditions must assure consumers´ satisfaction with his/her purchase.

However -  sometimes you may find yourself in a situation, when your purchased product or a service is defected and does not meet your expectations. In case you think that this is a breach of the contract, you have to protect your rights. What should you know as a consumer, how should you react or what to do when this happens?

You should remember that in Estonia your rights as a consumer are guaranteed with legislations, first of all with a Consumer Protection Act and with a Law of Obligation Act.

Main purpose of these guidelines is to introduce the rights of a consumer in case the purchase you have made does not meet the conditions of the contract.